Resume
Krysta Harrison is a researcher with 10 years of experience leading end-to-end mixed-method research to inform high-impact product decisions across digital and physical consumer products. Known for translating ambiguous problems into clear research questions, synthesizing evidence into decision-ready recommendations, and aligning user insights with business and product metrics. Trusted partner to product, design, and engineering teams. Passionate about outcome-driven UX metrics and leveraging research to advocate for inclusive, universal design.
Experience
August 2022 - Present
Lead User Experience Researcher at Comcast
Leads global research team in studying the user experience with a suite of video entertainment products accessed on various device types.
October 2021 - August 2022
Senior User Experience Researcher at Meta
Collaboratively determined product direction as part of the Business Messaging product team through primary work and overseeing studies conducted by consultants and vendor partners.
April 2017 - September 2021
Senior User Experience Researcher at Comcast
Played key knowledge-centered role in improving video entertainment interfaces, remote controls, and a mobile phone service management app.
April 2016 - April 2017
User Experience Researcher at Pepperjam
Supported research projects involving usability testing, field studies, and contextual interviews related to e-commerce and our affiliate marketing platform.
Education
2017
M.S. User Experience and Interaction Design
Philadelphia University | Philadelphia, PA
2013
B.A. Anthropology
Temple University | Philadelphia, PA
2013
Certificate: Cultural Diplomacy
Institute for Cultural Diplomacy | Berlin, Germany
2025
Certificate: Innovation for Sustainable Development Goal 4: Quality Education
Royal Collage of Art x Design for Good Academy | London, UK (Remote)